Privacy Policy

Last updated: 15 August 2026

Scope of this service

AI readiness is not lodgement. This product does not submit a return to the ATO. Registered tax agent review and lodgement is a separate service when available.

1. Introduction

This policy explains how TaxEnd.AI collects, uses, discloses and protects your personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

We collect information you provide directly, including:

  • account details such as your name, email address and phone number;
  • tax-related information you enter or upload, such as income, deductions and offsets;
  • payment details, which are processed by our payment provider, not stored by us;
  • technical information such as device, browser and usage data.

3. How we use your information

We use your information to operate the Service, produce tax estimates and preparation material, maintain your account, provide support, meet legal obligations, and improve the product. We do not sell your personal information.

4. Disclosure

We disclose personal information only to service providers that help us run the platform (such as hosting and payment processing), to a registered tax agent where you have expressly engaged that separate service, or where required by law.

5. Data security

We use technical and organisational measures including encryption in transit, access controls and audit logging to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.

6. Data retention

We retain your information for as long as your account is active and afterwards for the period required by Australian tax and record-keeping law, then delete or de-identify it.

7. Your rights

You may request access to the personal information we hold about you, ask us to correct it, or request deletion of your account. Contact us using the details below.

8. Cookies

We use cookies and similar technologies to keep you signed in and to understand how the Service is used. You can control cookies through your browser settings, though some features may not work without them.

9. Changes to this policy

We may update this policy from time to time. Material changes will be notified through the Service, and the “Last updated” date above will change.

10. Contact

Privacy questions and complaints can be sent to privacy@taxend.ai.